The relationship between a company and their customers is changing more than ever. Companies who don’t maintain focus on customer experience are losing sight of customers and their buying habits, and could eventually lose them as clientele altogether. Regardless of the product you sell or the service you provide, customers are using their growing knowledge and familiarity of technology to express their demands, satisfactions, and unfortunately, negative experiences, across the web.
Internet users have the power. How so? » Read more: Has your business been focusing on the customer experience?
